IT Service management has played a significant role in IT industries, enabling them to deliver impactful user experience. It combines a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). While originally it was designed to provide valuable services to customers in a structured manner, today companies are widely using it across many other functional area. This move towards providing customized, intuitive, and device agnostic experience helps in boosting user satisfaction, optimizing manpower, delivering greater efficiencies, and enabling organizations to access deeper insights from data. It’s true that the rigid forms and rules of IT industry may not suit the operational needs of other business units, HR and Facilities are typically serving the same internal customers, so they can apply the policies of ITSM.
When any business unit is selecting new software, there is a real focus on addressing points of pain at the time of implementation. But after the completion of the project, IT teams are forced to reconsider their own system based on requirements presented by other business units. Recently, many IT organizations have adopted a powerful service management solution to automate their business applications. For instance, some reputed automobile companies built single platforms as an enterprise software library to standardize software deployments across corporate offices and plants. This introduced uniformity, reduced license costs, thereby enabling tracking on software use and simplified management.
With digital transformation consistently progressing beyond automation, organizations have the opportunity to harness latest technologies including Machine Learning (ML), Artificial Intelligence (AI), IoT, and even Augmented Reality (AR) to drive service management and user experience. This reduces human intervention, errors, optimizes manpower utilization and ensures 24/7 availability of service. Read on here to get certain best practices to deploy service management beyond IT.
- Go for the small wins- Instead of digitalizing the entire organizational functions in one go, you should make small budgetary allocations and ensure successes in a particular area.
- Ensure you have employees support – This enables rapid adoption of automation and ensures openness to new roles post automation.
- Adopt an integrated self-service portal – This assists in achieving 24/7 access to information and improved user experience.
- Get the right solutions partner- Since service management adoption is a slow and consistent process, it’s important to have the right IT solutions provider that could journey you through the process.
With until recently, companies seeking to adopt service management solutions beyond IT had to make huge expenses on building them. But today, feature-rich solutions are available in a ready-to-be-deployed module, that too at affordable prices. With digital becoming the norm, more and more companies are adopting it for gaining a competitive edge. However, if you are still lagging behind, then feel free to ask us for help. Our team of IT solution provider can help with digitize the present office infrastructure to achieve desired results.